Campbelltown Computer Repairs respects your individual privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information, consistent with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and recent 2024-2025 legislative reforms.
By using our website and services, you consent to the data practices described in this Policy. For questions, please contact us at +61 487 007 632 or via our online form.
Campbelltown Computer Repairs is committed to protecting your personal information by:
Implementing technical and organisational measures to protect personal information from loss, misuse, or unauthorised access.
Ensuring personal information is kept only for the purposes for which it was collected.
Providing you with reasonable access to your information and clear procedures for correction.
Maintaining accountability under the Statutory Tort for Serious Invasions of Privacy (introduced in 2025).
We primarily collect information you provide directly, including:
Contact Information: Name, address, email, and phone number.
Payment Information: Transaction details (we use PCI-compliant gateways and do not store full credit card numbers).
Account Information: Encrypted passwords and purchase history.
Device Data: In the course of repairs, we may have temporary access to data stored on your devices. Note: We do not “collect” or “use” your files for our business; access is strictly for the purpose of the requested repair.
Service Delivery: To process orders, repairs, and billing.
Communication: To provide service updates (e.g., “Your PC is ready”) and respond to inquiries.
Marketing: To send relevant newsletters or surveys. You can opt-out at any time.
Automated Decision-Making: We currently do not use automated systems to make decisions that significantly affect your rights or interests. If this changes (e.g., using AI for credit assessments), this policy will be updated to reflect how those decisions are made.
We take every reasonable precaution to protect your data using:
Technical Measures: SSL encryption for all web traffic, secure firewalls, and multi-factor authentication (MFA) for staff accounts.
Organisational Measures: Restricting physical access to our office, training staff on privacy protocols, and implementing a Notifiable Data Breaches response plan.
Data Destruction: We securely destroy or de-identify personal information once it is no longer required for a legal or business purpose.
Repair Access: While repairing your hardware, our technicians may be exposed to your data. We maintain strict internal protocols to ensure your files remain private and are never copied or disclosed.
Uncollected Goods: In accordance with our Terms of Service and the Uncollected Goods Act 1995 (NSW), if hardware is deemed abandoned and earmarked for disposal/resale, we will perform a certified secure data wipe of all storage media to ensure your personal information is permanently destroyed.
We use cookies to remember your preferences and track traffic patterns to improve our site. Cookies cannot read data off your hard disk. You can disable cookies in your browser, though some website features may be limited.
We do not sell or rent your personal information. We only share data with third parties (like shipping couriers or payment gateways) as necessary to complete your transaction. We do not provide your details to third parties for their marketing purposes without your explicit consent.
You have the right to access and correct the personal information we hold about you. Most details can be managed via the “Your Account” page on our website. For manual requests, we will respond within 30 days.
Campbelltown Computer Repairs reserves the right to modify this Privacy Policy at any time.
Minor Changes: Will take effect immediately upon posting.
Material Changes: If we significantly change how we handle your data, we will provide a prominent notice on our website or contact you directly. We encourage you to review this policy regularly.