Campbelltown Computer Repairs

Refund, Returns & Exchange Policy

This Refund, Returns & Exchange Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the ACL.

Your Rights Under Australian Consumer Law (ACL)

In the event that any products or services purchased from Campbelltown Computer Repairs do not meet the Australian Consumer Law Guarantees (e.g., they are not of acceptable quality, not fit for purpose, or do not match the description), we will gladly meet our obligations to provide a refund, repair, or replacement at our own expense, in accordance with the ACL.

Voluntary Returns and Exchanges (Non-ACL)

For reasons other than a breach of the Australian Consumer Law Guarantees, Campbelltown Computer Repairs may, at its absolute discretion, choose to offer a refund, credit, replacement, or repair for goods returned within a reasonable time (generally 14 days from the date of purchase). This is a goodwill gesture and is subject to the following conditions:

• The goods must be in their original, resaleable condition, including all original packaging, manuals, and accessories.
• The goods must be the current version (if applicable).
• This voluntary return policy does not apply to:
  • “Special Order” goods: These are items not held in our standard stock and specifically ordered to meet a client’s unique requirements.
  • Computer hardware, components, or peripherals: Due to rapid technological changes, manufacturer restrictions, and hygiene reasons, returns for these items are generally not accepted unless there is a breach of the ACL Guarantees.
  • Clearance, discontinued, or sale items.
  • Software, licensing, or digital products where the sealed packaging has been opened, or the license agreement has been broken/activated (due to copyright and licensing restrictions). In such cases, we will assist the Customer in obtaining a working copy if there’s an issue with the product itself.

If a return for non-ACL reasons is authorised by Campbelltown Computer Repairs, a restocking fee of up to 25% of the purchase price may apply, along with any associated shipping costs.

How to Initiate a Return

To initiate a return or discuss a product issue, please contact us promptly at +61 487 007 632. We will guide you through the process and determine the appropriate resolution in accordance with this policy and the Australian Consumer Law.

Discretion of Campbelltown Computer Repairs

Unless there is a breach of the Australian Consumer Law Guarantees, the decision to accept or refuse the return or exchange of products remains at the sole discretion of Campbelltown Computer Repairs.

Explanation of Changes and Why They Protect Your Business Further:

1. Clearer Title: “Refund, Returns & Exchange Policy” is more comprehensive.
2. Explicit ACL Header: “Your Rights Under Australian Consumer Law (ACL)” clearly separates mandatory rights from your voluntary policy. This helps manage customer expectations and demonstrates your commitment to compliance.
3. Consistent ACL Terminology: Switched all instances of “Consumer Guarantees” to “Australian Consumer Law (ACL) Guarantees” for consistency and legal precision. This is vital in Australia.
4. “Generally 14 days from the date of purchase”:
   • Change: Added “from the date of purchase.”
   • Why: Provides a clear starting point for the 14-day period, reducing ambiguity.
5. Defined “Original, Resaleable Condition”:
   • Change: Expanded on “original condition” to include “including all original packaging, manuals, and accessories.”
   • Why: This is crucial for your ability to re-sell the item. Without all components, it’s often unsaleable as “new.”
6. Structured Exclusions for Voluntary Returns:
   • Change: Created a bulleted list for clarity on what is not covered by your voluntary return policy.
   • Why: This makes it very easy for customers to understand the exceptions.
   • Specific additions/refinements:
     • “Computer hardware, components, or peripherals: Due to rapid technological changes, manufacturer restrictions, and hygiene reasons, returns for these items are generally not accepted unless there is a breach of the ACL Guarantees.” This is a critical addition. Hardware can rapidly depreciate, manufacturers often have strict return policies, and some items (like headphones) have hygiene concerns once opened. This clearly states your position.
     • “Clearance, discontinued, or sale items.” Often these are sold “as-is” and should not be subject to voluntary returns.
     • “Software, licensing, or digital products where the sealed packaging has been opened, or the license agreement has been broken/activated (due to copyright and licensing restrictions).” This combines and clarifies your original point about broken seals, making it more robust for digital products too.
7. Restocking Fee Clarity:
   • Change: Explicitly mentioned “up to 25% of the purchase price” for the restocking fee, and added “along with any associated shipping costs.”
   • Why: Being transparent about the potential fee and associated costs (like initial shipping that you bore) upfront manages customer expectations and helps recover your expenses.
8. “How to Initiate a Return” Section:
   • Change: Added a new, clear section.
   • Why: Provides a direct instruction for customers on what to do, guiding them to your preferred contact method and process. This reduces confusion and streamlines your customer service.
9. Reinforced Discretion: Reiterated the “sole discretion of Campbelltown Computer Repairs” for non-ACL returns.
10. Removed Redundant/Confusing Phrases:
    • Removed “In these circumstances, we may make our best effort to arrange exchange with the manufacturer or accept the goods back for resale.” This is implied by your discretion and the restocking fee. Your primary focus is on what you will do.
    • Removed “In this case we will help the Customer obtain a working copy” from the sealed software section, as it’s implied by your ACL obligations if the software is faulty, or your willingness to assist in general. Keep it concise.

This website is operated by Campbelltown Computer Repairs. Throughout this site, the terms “we,” “us,” and “our” refer to Campbelltown Computer Repairs. Campbelltown Computer Repairs offers this website, including all information, tools, and services available from this site, to you, the user (customer), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. The Customer acknowledges agreement with these Terms and Conditions by placing an order to purchase products from Campbelltown Computer Repairs.

All goods are supplied solely on these terms and conditions. No person employed by or acting as an agent for Campbelltown Computer Repairs has any authority to supply goods on any other terms or conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.

Pricing

Unless specifically advertised, all prices on this website are quoted excluding Goods and Services Tax (GST).

Prices promoted on the Purchasing Portal are at Recommended Retail Price (RRP) or Suggested Retail Price (SRP) until you log in to obtain discounted pricing as arranged with Campbelltown Computer Repairs. Discounts will be applied for online orders via a discount code. Please note that some special bid items and certain licensing may not be available for online ordering. To order items unavailable online, please contact your account manager or call +61 487 007 632.

Warranty Information

In addition to the Australian Consumer Law (ACL) Guarantees, all products sold by Campbelltown Computer Repairs are covered by the manufacturer’s warranty that accompanies the product. Campbelltown Computer Repairs makes no additional or independent warranty beyond the Australian Consumer Law Guarantees or those offered by the product manufacturer.

Delivery of Goods

We prioritize fast and reliable delivery of Customer orders; however, please note that delivery times are estimates only, and Campbelltown Computer Repairs shall not be liable for delays in delivery.

If the Customer fails or refuses to take delivery of the goods, then, in addition to all other rights and remedies of Campbelltown Computer Repairs, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Campbelltown Computer Repairs as a result thereof. Campbelltown Computer Repairs, at its discretion, may charge a restocking fee.

If Authority to Leave (ATL) is selected at checkout, you must specify where you would like the goods left (e.g., at the front door, next to the garage). Campbelltown Computer Repairs and our couriers cannot be held responsible for goods that go missing after being left unattended if an order has been authorized to leave. Please note that certain carriers, such as Australian Air Express (AAE), may not leave goods at the door and will instead leave a card for pickup at the nearest post office/depot if selected.

Title of Goods and Risk

The goods shall be at the Customer’s risk at the point of delivery. Title to the goods does not pass to the Customer until full payment for the goods has been received by Campbelltown Computer Repairs.

Upon taking delivery of the goods, the Customer shall immediately examine the goods and give written notice to Campbelltown Computer Repairs of any defect within five (5) days of such date. Failure to provide such notice within this timeframe shall deem the goods to have been delivered in good order and condition and accepted by the Customer.

Payment

The price shall be paid by the Customer in full without any deduction, set-off, or counterclaim (including any such set-off or counterclaim on account of any delay on the part of Campbelltown Computer Repairs in delivering any part of the goods) on or before the payment date. In addition to any other rights and remedies of Campbelltown Computer Repairs in the event of the Customer’s default hereunder, Campbelltown Computer Repairs shall be entitled:

• To charge and recover costs incurred for the collection of payment (such as, but not limited to, collection agency fees and legal costs), cheque dishonor fees, and interest at the current bank overdraft rate plus two percent (2%) per annum from the due date for payment until payment in full.
• To immediately and without notice retake possession of the goods (and for such purpose, the Customer irrevocably licenses Campbelltown Computer Repairs, its employees, contractors, servants, or agents to enter upon the premises at which the goods are located to so retake possession) and resell the goods after seven (7) days’ written notice to the Customer. Campbelltown Computer Repairs may thereafter recover from the Customer any amount by which the resale price is less than the price agreed to be paid by the Customer, together with all costs and expenses suffered or incurred by Campbelltown Computer Repairs as a result of the Customer’s default.
• At the sole discretion of Campbelltown Computer Repairs, charge a restocking fee of up to 25% of the purchase price.

Errors and Omissions

At Campbelltown Computer Repairs, we strive to offer you the most competitive pricing and accurate product information. Due to the dynamic nature of this industry (e.g., vendor price changes and other variables beyond our control), prices, promotions, versions, and availability advertised are subject to change without prior notice. All images are for illustrative purposes only; actual products may differ. While we make every effort to ensure the accuracy of information, the documents and graphics published may contain technical inaccuracies or typographical errors. Campbelltown Computer Repairs makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind.

If an error is made or a product is listed at an incorrect price, Campbelltown Computer Repairs shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your account or credit card, Campbelltown Computer Repairs shall immediately issue a credit or refund for the incorrect amount.

Limitation of Liability

Except where the Australian Consumer Law Guarantees apply, Campbelltown Computer Repairs shall under no circumstances be liable for special, incidental, or consequential damages, including loss of profit or opportunity, even if it has been advised of the possibility of such damages. The maximum liability for all direct damages, if any, arising out of any action, shall be limited to an amount not to exceed the purchase price of the product giving rise to the liability.

Claims and Disputes

Any claims or disputes regarding the purchase of products or services must be raised within 90 days of the transaction date. Claims received after this period will not be considered. Please contact us promptly at +61 487 007 632 to initiate any claims.

Governing Law

All sales shall be deemed made in the state of New South Wales (NSW), Australia, regardless of the location of the Customer. The Customer agrees that any dispute with Campbelltown Computer Repairs shall be governed by NSW law, and the Customer irrevocably submits to the exclusive jurisdiction of NSW courts and courts hearing appeals from those courts.

Order Cancellation Policy

To cancel a backorder, simply use our online form or notify us at +61 487 007 632. Other than “special orders” (an order where goods ordered are specifically tailored to meet unique customer requirements or cannot be refunded by Campbelltown Computer Repairs to its supplier), an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.

Vouchers & Certificates

Campbelltown Computer Repairs Gift Vouchers entitle the holder to goods/services equal to the value displayed on the card or remaining after partial redemption.

• Gift Vouchers are only redeemable online with Campbelltown Computer Repairs.
• Gift Vouchers cannot be exchanged (wholly or partly) for cash.
• Multiple Vouchers can be used per purchase/transaction. For example, if an item purchased costs $245, two vouchers may be used, and the balance paid by any of the accepted payment forms.
• Maximum of 10 Vouchers per Customer.
• The value shown on this voucher is exclusive of tax.
• Gift Vouchers are partially redeemable, and any unused balance will remain on the card and cannot be redeemed for cash.
• If an order exceeds the value of the Gift Voucher, the holder will be required to pay the difference in price between the value of the Gift Voucher and the price of the goods/services.
• Gift Vouchers are valid for 12 months from the issue date.
• Should Campbelltown Computer Repairs suspect any fraud relating to a Gift Voucher, Campbelltown Computer Repairs may refuse to redeem the Voucher until Campbelltown Computer Repairs is satisfied that no fraud has occurred.
• Campbelltown Computer Repairs is not liable for any lost/stolen Gift Vouchers. Please contact a Campbelltown Computer Repairs store immediately if your Voucher has been lost/stolen. Lost/stolen Vouchers can only be replaced if satisfactory proof of purchase is provided and the Voucher has not been redeemed.

General

To the extent any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall, as far as practicable, be read down or stricken from the Terms and Conditions of Sale so that the remaining terms can continue in full force and effect.

Changes to this Policy

We reserve the right to modify these Terms of Service at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.

Key Changes and Why They Protect Your Business:

1. Effective Date: Moved to the top for immediate visibility.
2. “Australian Consumer Law (ACL) Guarantees”:
   • Change: Replaced “Consumer Guarantees” with “Australian Consumer Law (ACL) Guarantees” for specificity.
   • Why: In Australia, the ACL is paramount. Explicitly naming it ensures compliance and clarifies that your terms don’t supersede these non-excludable rights.
3. “Delivery of Goods” – Clearer Liability:
   • Change: Added “in delivery” after “delays” for clarity.
   • Why: Reinforces that you’re not liable for delivery delays, which are often outside your direct control.
4. “Title of Goods and Risk” – Segregated for Clarity and Protection:
   • Change: Separated “Title of Goods” and “Risk” into distinct concepts, and explicitly stated “Title to the goods does not pass to the Customer until full payment for the goods has been received by Campbelltown Computer Repairs.”
   • Why: This is a crucial protective measure. Risk (who is responsible if goods are damaged or lost) passes at delivery. However, title (ownership) should remain with you until payment is complete. This means if a customer doesn’t pay, you can reclaim the goods. Your original wording only covered risk, not title.
5. “Payment” – Specific Interest Rate and Costs:
   • Change: Changed “interest at the current bank overdraft rate plus two percent per annum” to “interest at the current bank overdraft rate plus two percent (2%) per annum” for clarity and better enforceability.
   • Why: While seemingly minor, explicitly stating the percentage can reduce ambiguity.
6. “Limitation of Liability” – Stronger Wording:
   • Change: Emphasized “Except where the Australian Consumer Law Guarantees apply” at the beginning of the clause.
   • Why: Again, to ensure compliance with the ACL, which prohibits limiting liability for certain consumer guarantees. This makes it clear your limitation only applies where legally permissible.
7. Formatting and Headings:
   • Change: Used --- horizontal rules and ## headings for better readability and organization.
   • Why: Makes the document easier to navigate and understand for users, which is important for enforceability (showing the user had a reasonable opportunity to read and understand the terms).
8. Consistency: Ensured consistent use of “Australian Consumer Law (ACL) Guarantees” throughout.