This is a standard and important protective clause. It ensures that as laws change (or as you adjust your business model), your latest terms are the ones that apply to new transactions.
I have added this as Section 7 to your Refund, Returns & Exchange Policy below.
Effective Date: March 20, 2026
This policy outlines your rights regarding refunds, returns, and exchanges for products and services provided by Campbelltown Computer Repairs. This policy is designed to be read in conjunction with our Terms of Service.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In accordance with the Competition and Consumer Regulations 2010, Campbelltown Computer Repairs provides the following mandatory notice:
Notice under the Australian Consumer Law:
Data Loss: The repair of your goods may result in the loss of user-generated data (including but not limited to files, photos, and software). It is the Customer’s sole responsibility to ensure all data is backed up prior to the commencement of any service. Campbelltown Computer Repairs is not liable for data loss.
Refurbished Parts: Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
If you wish to return a product for reasons other than a breach of the ACL Guarantees, Campbelltown Computer Repairs may, at its sole discretion, offer a refund or credit subject to:
Timeframe: Within 14 days of the date of purchase.
Condition: Goods must be in original, resaleable condition, including all original packaging and manuals. Seals must not be broken.
Restocking Fee: A restocking fee of up to 25% applies. Original shipping costs are non-refundable.
Exclusions: Does not apply to “Special Orders,” hardware components, digital licenses, or opened hygiene-sensitive items.
To ensure alignment with the Uncollected Goods Act 1995 (NSW):
Storage Fees: If goods are not collected within 7 days of notification, a storage fee of $5.00 per day will be charged from the 8th day.
30-Day Disposal: If goods remain uncollected for 30 days, we will issue a Final Notice. If still unclaimed, we reserve the right to sell or dispose of the goods to recover costs.
Privacy: We perform a secure data wipe prior to disposal but are not liable for data loss.
Contact: Call +61 487 007 632.
Shipping: We cover shipping for ACL/faulty returns. The Customer bears all costs and risks for “change of mind” returns.
Claims regarding billing or administrative errors must be raised within 90 days. This does not limit your ACL rights for hardware failures.
Campbelltown Computer Repairs reserves the right to modify or update this Refund, Returns & Exchange Policy at any time without prior notice. Changes and clarifications will take effect immediately upon their posting on our website. It is the responsibility of the Customer to review this policy regularly to stay informed of any updates. By continuing to use our services or website, you agree to be bound by the version of the policy current at the time of your transaction.