Refund, Returns & Exchange Policy

Effective Date: March 20, 2026

This policy outlines your rights regarding refunds, returns, and exchanges for products and services provided by Campbelltown Computer Repairs. This policy is designed to be read in conjunction with our Terms of Service.

1. Australian Consumer Law (ACL) Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Mandatory Repair Notice (Required by Law)

In accordance with the Competition and Consumer Regulations 2010, Campbelltown Computer Repairs provides the following mandatory notice:

Notice under the Australian Consumer Law:

• Data Loss: The repair of your goods may result in the loss of user-generated data (including but not limited to files, photos, and software). It is the Customer’s sole responsibility to ensure all data is backed up prior to the commencement of any service. Campbelltown Computer Repairs is not liable for data loss.

• Refurbished Parts: Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

3. Voluntary Returns (Change of Mind)

If you wish to return a product for reasons other than a breach of the ACL Guarantees, Campbelltown Computer Repairs may, at its sole discretion, offer a refund or credit subject to:

• Timeframe: Within 14 days of the date of purchase.

• Condition: Goods must be in original, resaleable condition, including all original packaging and manuals. Seals must not be broken.

• Restocking Fee: A restocking fee of up to 25% applies. Original shipping costs are non-refundable.

• Exclusions: Does not apply to “Special Orders,” hardware components, digital licenses, or opened hygiene-sensitive items.

4. Uncollected Goods (Repairs & Services)

To ensure alignment with the Uncollected Goods Act 1995 (NSW):

• Storage Fees: If goods are not collected within 7 days of notification, a storage fee of $5.00 per day will be charged from the 8th day.

• 30-Day Disposal: If goods remain uncollected for 30 days, we will issue a Final Notice. If still unclaimed, we reserve the right to sell or dispose of the goods to recover costs.

• Privacy: We perform a secure data wipe prior to disposal but are not liable for data loss.

5. Returns Process

• Contact: Call +61 487 007 632.

• Shipping: We cover shipping for ACL/faulty returns. The Customer bears all costs and risks for “change of mind” returns.

6. Claims Window

Claims regarding billing or administrative errors must be raised within 90 days. This does not limit your ACL rights for hardware failures.

7. Changes to this Policy

Campbelltown Computer Repairs reserves the right to modify or update this Refund, Returns & Exchange Policy at any time without prior notice. Changes and clarifications will take effect immediately upon their posting on our website. It is the responsibility of the Customer to review this policy regularly to stay informed of any updates. By continuing to use our services or website, you agree to be bound by the version of the policy current at the time of your transaction.

This website and the services offered are operated by Campbelltown Computer Repairs. Throughout this site, the terms “we,” “us,” and “our” refer to Campbelltown Computer Repairs. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. Pricing and GST Status

• GST Status: Campbelltown Computer Repairs is a sole trader business not currently registered for GST. Therefore, all prices quoted on this website, in-store, or via invoice are exclusive of Goods and Services Tax (GST). No GST is charged on our products or services.

• Purchasing Portal: Prices on the Purchasing Portal are at Recommended Retail Price (RRP) or Suggested Retail Price (SRP) until you log in for discounted pricing.

• Online Orders: Discounts via codes apply to online orders only. Certain licensing or special items may require manual ordering via an account manager at +61 487 007 632.

2. Warranty and Australian Consumer Law (ACL)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). All products are also covered by the manufacturer’s warranty. Campbelltown Computer Repairs makes no independent warranty beyond the ACL Guarantees or those offered by the manufacturer.

3. Delivery of Goods

Delivery times are estimates; Campbelltown Computer Repairs shall not be liable for delays in delivery.

• Refusal of Delivery: If the Customer fails to take delivery, they are liable for all associated loss and damage. We may, at our discretion, charge a restocking fee.

• Authority to Leave (ATL): If ATL is selected, we and our couriers cannot be held responsible for goods that go missing after delivery.

4. Title of Goods and Risk

• Risk: Risk passes to the Customer at the point of delivery or collection.

• Title: Ownership (Title) does not pass to the Customer until full payment has been received by Campbelltown Computer Repairs.

• Inspection: Customers must examine goods upon delivery and provide written notice of any defect within five (5) days. Failure to do so deems the goods accepted in good condition.

5. Uncollected Goods & Storage Fees (NSW Compliance)

In accordance with the Uncollected Goods Act 1995 (NSW), these terms govern items left for repair, inspection, or storage:

• Notification: We will notify you via the contact details provided (SMS, Email, or Phone) once your goods are ready.

• Storage Fees: If goods are not collected within seven (7) days of notification, a storage fee of $5.00 per day will be charged, commencing on the eighth (8th) day.

• 30-Day Limit: Goods will be held for a maximum of 30 days from the initial notification date.

• Final Notice & Disposal: If goods remain uncollected on the 30th day, a Final Notice of Intention to Dispose of Goods will be issued. If the goods are not claimed and all fees are not paid within the timeframe specified in that notice, we reserve the right to sell or dispose of the goods to recover our costs.

• Data Responsibility: We perform a secure wipe on abandoned hardware prior to disposal, but we take no responsibility for the loss of data on uncollected items.

6. Payment and Default

Payment must be made in full without deduction or set-off. In the event of default:

1. We may recover all collection costs (legal/agency fees) and interest at the bank overdraft rate plus 2% per annum.

2. We may retake possession of the goods without notice and resell them after seven (7) days’ written notice.

3. A restocking fee of up to 25% may apply.

7. Limitation of Liability

Except where ACL Guarantees apply, we are not liable for special, incidental, or consequential damages. Our maximum liability is limited to the purchase price of the product giving rise to the claim.

8. Vouchers & Certificates

• Expiry: Gift Vouchers are valid for 3 years (36 months) from the issue date.

• Tax: Vouchers are exclusive of GST as the business is not GST-registered.

• Usage: Vouchers are only redeemable online and cannot be exchanged for cash.

9. Governing Law

All sales are deemed made in New South Wales (NSW). Any dispute shall be governed by NSW law, and the Customer submits to the exclusive jurisdiction of NSW courts.

10. General & Changes to Policy

Campbelltown Computer Repairs reserves the right to modify or update these Terms of Service at any time.

• For minor updates, changes take effect immediately upon posting to the website. For material changes, we will provide notice via a prominent announcement on our website.

• It is the responsibility of the Customer to review these terms regularly.

2. Refund, Returns & Exchange Policy

Effective Date: March 20, 2026

1. Australian Consumer Law (ACL) Guarantees

Our goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

2. Mandatory Repair Notice (Data & Parts)

In accordance with Australian law, Campbelltown Computer Repairs provides the following notice:

• Data Loss: The repair of your goods may result in the loss of user-generated data. It is the Customer’s sole responsibility to back up all data before handing over a device.

• Refurbished Parts: Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.

3. Voluntary Returns (Change of Mind)

At our sole discretion, we may offer a refund or credit for goods returned within 14 days of purchase, provided:

• Goods are in original, resaleable condition with all packaging/manuals.

• A restocking fee of up to 25% plus shipping costs may apply.

• Exclusions: This does not apply to “Special Orders,” hardware internals, opened software, or hygiene-sensitive items (e.g., headsets).

4. Uncollected Goods Cross-Reference

Please refer to our Terms of Service (Section 5) regarding the storage fee of $5.00 per day for items uncollected after 7 days and our right to dispose of items after 30 days.

5. Claims Window

Any claims regarding billing errors or administrative disputes must be raised within 90 days of the transaction date. This does not limit your rights under the ACL for major failures.

6. Changes to this Policy

Campbelltown Computer Repairs reserves the right to modify or update this policy at any time without prior notice. It is the Customer’s responsibility to check this policy regularly for updates.