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Let’s refine your Privacy Policy to be more aligned with modern privacy practices, particularly referencing the Australian Privacy Principles (APPs) which are central to Australian privacy law. I’ll also aim for greater clarity and a more user-friendly structure.
Effective: Friday, October 18, 2024
Campbelltown Computer Repairs respects your individual privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information, consistent with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using our website and services, you consent to the data practices described in this Policy. If you have questions or concerns regarding this statement, please contact us using our [online form](link to your online form) or call us on +61 487 007 632.
Campbelltown Computer Repairs is committed to protecting your personal information by:
We primarily get to know you through the information you provide when you interact with our services. This includes:
When you purchase our goods and/or services, providing complete and current information is obligatory for us to fulfill your order.
We collect personal information directly from you when you:
We use the information we collect for the following purposes:
We use cookies and similar technologies to enhance your experience on our website. A cookie is a small data file placed on your hard drive when you visit a website. Cookies help us:
The only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. If you have set your browser to warn you before accepting cookies, you will receive a warning message. You may refuse cookies by turning them off in your browser settings; however, this may affect the functionality of our website.
Our website may contain links to third-party websites or services, including those of our suppliers. These third parties may use their own cookies or tracking technologies. We do not control these third-party practices and encourage you to review their respective Privacy Policies. We do not provide these third parties with your name, address, email address, or telephone number for advertising purposes unless you explicitly consent.
We value you as our customer and do not sell, rent, or disclose your personal information to any external company or organisation for their independent marketing or promotional purposes. The information you supply to us is used solely to conduct business transactions with you and to enable us to better meet your needs and requirements.
When you provide us with a credit card number for payment, we securely transmit this directly to our bank or a PCI-compliant payment gateway. Your full credit card details are not stored on any of our sites or systems. We store a payment authorisation reference number associated with your transaction(s), which cannot be used to conduct further transactions.
You have the ability to correct or change certain information in our records, such as your address and contact details. You can typically manage this information through your ‘Your Account’ page on our website. You may change this information at any time and as often as necessary. If you need assistance or have questions about correcting information, please contact us by using our [online form](link to your online form) or by calling us on +61 487 007 632.
By purchasing our goods and/or services, you obtain the protections of, and consent to the data processing practices described in, this Privacy Policy.
If you supply us with personal data of third-party individuals (e.g., when placing an order on behalf of someone else), you represent to us that you have provided notice to, and obtained consent from, those individuals regarding:
We take every reasonable precaution to protect our users’ information. When users submit sensitive information via the website (such as credit card numbers), it is encrypted and protected with SSL encryption during transmission. While on a secure page (like our order form), you will typically see a lock icon in your web browser.
While we use SSL encryption to protect sensitive information online, users’ information is restricted in our physical offices and is only accessible by authorised staff who have a legitimate business purpose for accessing and handling this information. The unauthorised access or use of such information by any Campbelltown Computer Repairs employee is strictly prohibited and constitutes grounds for disciplinary action. Our information management systems are configured to prevent employees from accessing information they are not authorised to view. All employees are regularly updated on our security and privacy practices and reminded of the importance of protecting customer information.
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here on our website that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
This Refund, Returns & Exchange Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the ACL.
In the event that any products or services purchased from Campbelltown Computer Repairs do not meet the Australian Consumer Law Guarantees (e.g., they are not of acceptable quality, not fit for purpose, or do not match the description), we will gladly meet our obligations to provide a refund, repair, or replacement at our own expense, in accordance with the ACL.
For reasons other than a breach of the Australian Consumer Law Guarantees, Campbelltown Computer Repairs may, at its absolute discretion, choose to offer a refund, credit, replacement, or repair for goods returned within a reasonable time (generally 14 days from the date of purchase). This is a goodwill gesture and is subject to the following conditions:
If a return for non-ACL reasons is authorised by Campbelltown Computer Repairs, a restocking fee of up to 25% of the purchase price may apply, along with any associated shipping costs.
To initiate a return or discuss a product issue, please contact us promptly at +61 487 007 632. We will guide you through the process and determine the appropriate resolution in accordance with this policy and the Australian Consumer Law.
Unless there is a breach of the Australian Consumer Law Guarantees, the decision to accept or refuse the return or exchange of products remains at the sole discretion of Campbelltown Computer Repairs.
This website is operated by Campbelltown Computer Repairs. Throughout this site, the terms “we,” “us,” and “our” refer to Campbelltown Computer Repairs. Campbelltown Computer Repairs offers this website, including all information, tools, and services available from this site, to you, the user (customer), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. The Customer acknowledges agreement with these Terms and Conditions by placing an order to purchase products from Campbelltown Computer Repairs.
All goods are supplied solely on these terms and conditions. No person employed by or acting as an agent for Campbelltown Computer Repairs has any authority to supply goods on any other terms or conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.
Unless specifically advertised, all prices on this website are quoted excluding Goods and Services Tax (GST).
Prices promoted on the Purchasing Portal are at Recommended Retail Price (RRP) or Suggested Retail Price (SRP) until you log in to obtain discounted pricing as arranged with Campbelltown Computer Repairs. Discounts will be applied for online orders via a discount code. Please note that some special bid items and certain licensing may not be available for online ordering. To order items unavailable online, please contact your account manager or call +61 487 007 632.
In addition to the Australian Consumer Law (ACL) Guarantees, all products sold by Campbelltown Computer Repairs are covered by the manufacturer’s warranty that accompanies the product. Campbelltown Computer Repairs makes no additional or independent warranty beyond the Australian Consumer Law Guarantees or those offered by the product manufacturer.
We prioritize fast and reliable delivery of Customer orders; however, please note that delivery times are estimates only, and Campbelltown Computer Repairs shall not be liable for delays in delivery.
If the Customer fails or refuses to take delivery of the goods, then, in addition to all other rights and remedies of Campbelltown Computer Repairs, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Campbelltown Computer Repairs as a result thereof. Campbelltown Computer Repairs, at its discretion, may charge a restocking fee.
If Authority to Leave (ATL) is selected at checkout, you must specify where you would like the goods left (e.g., at the front door, next to the garage). Campbelltown Computer Repairs and our couriers cannot be held responsible for goods that go missing after being left unattended if an order has been authorized to leave. Please note that certain carriers, such as Australian Air Express (AAE), may not leave goods at the door and will instead leave a card for pickup at the nearest post office/depot if selected.
The goods shall be at the Customer’s risk at the point of delivery. Title to the goods does not pass to the Customer until full payment for the goods has been received by Campbelltown Computer Repairs.
Upon taking delivery of the goods, the Customer shall immediately examine the goods and give written notice to Campbelltown Computer Repairs of any defect within five (5) days of such date. Failure to provide such notice within this timeframe shall deem the goods to have been delivered in good order and condition and accepted by the Customer.
The price shall be paid by the Customer in full without any deduction, set-off, or counterclaim (including any such set-off or counterclaim on account of any delay on the part of Campbelltown Computer Repairs in delivering any part of the goods) on or before the payment date. In addition to any other rights and remedies of Campbelltown Computer Repairs in the event of the Customer’s default hereunder, Campbelltown Computer Repairs shall be entitled:
At Campbelltown Computer Repairs, we strive to offer you the most competitive pricing and accurate product information. Due to the dynamic nature of this industry (e.g., vendor price changes and other variables beyond our control), prices, promotions, versions, and availability advertised are subject to change without prior notice. All images are for illustrative purposes only; actual products may differ. While we make every effort to ensure the accuracy of information, the documents and graphics published may contain technical inaccuracies or typographical errors. Campbelltown Computer Repairs makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind.
If an error is made or a product is listed at an incorrect price, Campbelltown Computer Repairs shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your account or credit card, Campbelltown Computer Repairs shall immediately issue a credit or refund for the incorrect amount.
Except where the Australian Consumer Law Guarantees apply, Campbelltown Computer Repairs shall under no circumstances be liable for special, incidental, or consequential damages, including loss of profit or opportunity, even if it has been advised of the possibility of such damages. The maximum liability for all direct damages, if any, arising out of any action, shall be limited to an amount not to exceed the purchase price of the product giving rise to the liability.
Any claims or disputes regarding the purchase of products or services must be raised within 90 days of the transaction date. Claims received after this period will not be considered. Please contact us promptly at +61 487 007 632 to initiate any claims.
All sales shall be deemed made in the state of New South Wales (NSW), Australia, regardless of the location of the Customer. The Customer agrees that any dispute with Campbelltown Computer Repairs shall be governed by NSW law, and the Customer irrevocably submits to the exclusive jurisdiction of NSW courts and courts hearing appeals from those courts.
To cancel a backorder, simply use our online form or notify us at +61 487 007 632. Other than “special orders” (an order where goods ordered are specifically tailored to meet unique customer requirements or cannot be refunded by Campbelltown Computer Repairs to its supplier), an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.
Campbelltown Computer Repairs Gift Vouchers entitle the holder to goods/services equal to the value displayed on the card or remaining after partial redemption.
To the extent any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall, as far as practicable, be read down or stricken from the Terms and Conditions of Sale so that the remaining terms can continue in full force and effect.
We reserve the right to modify these Terms of Service at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website. It is the responsibility of the customer to read and understand these terms and conditions each time an order is placed.
--- horizontal rules and ## headings for better readability and organization.Orders up to 10KG*
Most phones, software & accessories
Orders between 10kg and 25KG*
Most printers, desktops, monitors
Orders between 10kg and 25KG*
Most large format printers & servers
*All weights measured in cubic KG
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